Booking conditions

1. Who you are booking with

These conditions apply to bookings made at AJ's Guest House, Kololi. In this document “we” and “us” mean the guest house, and “you” means the person making the booking.

The person who makes the booking is responsible for everyone named on it, including for payment and for their conduct while staying with us.

2. Making a booking

Submitting the booking form is a request, not a confirmed reservation. Your booking exists once we have written to you to confirm it. Until then, no room is held and nothing is owed.

We will confirm by email to the address you give us, so please make sure it is correct and check your spam folder if you have not heard from us within a day.

3. Prices and payment

All prices are shown in US dollars. Room rates are per room, per night. Meal plans, excursions and wellness sessions are priced per person.

We will tell you exactly what is due, and when, at the point we confirm your booking. Payment may be settled in local currency at the property, in which case we will tell you the exchange rate we are applying before you pay.

4. Changes and cancellation

Our cancellation terms are set out separately in our cancellation policy, which forms part of these conditions.

If you need to change your dates, contact us as early as you can. We will always try to move a booking rather than cancel it, though we cannot promise availability on new dates.

5. Arrival and departure

Check-in is from 2pm. Check-out is by 11am. If your flight times make this awkward, tell us in advance — we can usually store bags either side and will do what we can.

If you have arranged an airport pickup, you must give us your flight number and arrival time in advance. We cannot meet a flight we do not know about, and we cannot be responsible for a missed pickup where flight details were not provided or were incorrect.

6. Your stay

• The number of guests staying in a room must not exceed the occupancy you booked.
• Please treat the property, the staff and other guests with respect. We reserve the right to ask anyone to leave for behaviour that endangers or seriously disturbs others, without refund.
• You are responsible for any damage caused to the property during your stay.
• Please keep noise down between 11pm and 7am out of consideration for other guests.

7. Food, allergies and dietary requirements

Please tell us about allergies and dietary requirements when you book, not on arrival. Our kitchen shops fresh each morning, and with notice we can accommodate most requirements.

We prepare food in a single kitchen and cannot guarantee that any dish is entirely free from a given allergen. If you have a severe allergy, please speak to us directly so we can talk it through honestly with you before you travel.

8. Activities and excursions

Yoga, massage, swimming, boat trips and excursions are undertaken at your own risk. Please tell us in advance about injuries, pregnancy, mobility issues or medical conditions that may be relevant, so we can advise you properly.

Some excursions are operated by independent local guides and transport providers. Where that is the case, their own terms and insurance apply to the activity, and we act as a booking agent rather than as the operator.

9. Travel documents, health and insurance

You are responsible for your own passport, visa and health requirements. These vary by nationality and change from time to time, so please check with your own government’s travel advice and a travel health professional well before you travel.

We strongly recommend comprehensive travel insurance covering cancellation, medical treatment and repatriation.

10. Things outside our control

We are not liable for failure to provide any part of your stay where this is caused by events outside our reasonable control, including severe weather, flight disruption, civil unrest, power or water supply failures, or public health measures.

If we have to cancel your booking ourselves, we will offer you alternative dates or a full refund of anything you have paid us.

11. Liability

Nothing in these conditions excludes or limits our liability for death or personal injury caused by our negligence, or for fraud.

Please use the safe facilities provided for valuables. We cannot accept responsibility for personal belongings left unattended in public areas of the property.

12. Your information

How we handle your personal information is set out in our privacy policy.

13. Questions

If anything here is unclear, ask us before you book. We would much rather explain something in advance than have you find out on arrival. You can reach us via our contact page.