Legal
Cancellation policy
What happens if your plans change, and what happens if ours do.
Draft for review. The notice periods and refund amounts below are placeholders prepared alongside the new website. The owner needs to set the real terms before this page goes live.
If you cancel
Please tell us as soon as you know. The earlier you cancel, the more likely we are to fill the room, and the more we can refund.
| Notice given before arrival | Refund |
|---|---|
| More than 30 days | Full refund of anything paid |
| 15 to 30 days | Full refund, less any deposit |
| 7 to 14 days | 50% refund |
| Fewer than 7 days | No refund |
| Not arriving, without telling us | No refund |
Refunds are returned by the same method you paid, and normally within ten working days of us confirming the cancellation.
Changing your dates instead
We would nearly always rather move your booking than lose it. If you ask more than 14 days before arrival we will move you to any dates we have free within the following twelve months, at no charge. If the new dates are in a higher-priced season you will need to pay the difference.
Cutting a stay short
If you leave earlier than booked, we are not able to refund the remaining nights. This is the part of any cancellation policy travel insurance is designed to cover.
If we cancel
This is rare, but if we have to cancel your booking for any reason, you will be offered either alternative dates of your choosing or a full refund of everything you have paid us, whichever you prefer.
Where the cancellation is our fault rather than the result of something outside our control, we will also help you find comparable accommodation nearby.
Things outside anyone’s control
Where a stay cannot go ahead because of severe weather, flight disruption, civil unrest or public health measures, we will offer alternative dates or a credit toward a future stay. This is another reason we recommend travel insurance — it typically covers situations that neither of us can do anything about.
Excursions and extras
Excursions cancelled more than 48 hours in advance are refunded in full. Inside 48 hours we may have already paid the guide and the driver, so we cannot always refund them.
If an excursion cannot run because of weather or for safety reasons, it is refunded in full or moved to another day, whichever suits you.
How to cancel
Email or message us, quoting your booking reference. We will confirm the cancellation in writing along with any refund due — if you do not get that confirmation, assume the cancellation has not reached us and chase it.